I got another amusing phone call today. The caller was asking about our room rates and after detailing the rates to her, she bombarded me with questions.
Caller: What are the inclusions to the rate?
Me: The rate is for the room and it comes with complimentary scheduled airport transfers. The hotel also has many scheduled activities for the day such as Wall Climbing & Archery that you can join for free. No meals are included in the rate though, not even breakfast.
Caller: I see. What about the child rate?
Me: If the child will be sharing the room with parents and is aged 12 and below, s/he will be free of charge. Extra person charge though is at USD 24.64 per person per night.
Caller: What about the child transfer rate?
Me: Ma'am, all our checked-in guests are entitled to complimentary scheduled airport transfers, including the child.
Caller: Really? Including the child? That's good.
Me: Yes, ma'am.
After the phone call, I grinned. Really. Of course ALL guests are entitled to the transfers. Even the child. We couldn't very well leave the child in the airport, could we?